1. What products do you sell?

We sell IQOS devices, Terea sticks, and related accessories.

2. Are your IQOS and Terea products original?

Yes. All products we sell are 100% genuine and sealed from the manufacturer.

3. Do you deliver in Dubai?

Yes. We provide fast delivery in Dubai, usually within about 1 hour.

4. Do you deliver to other UAE cities?

Yes. We deliver across the UAE including Abu Dhabi, Sharjah, and Ajman.

5. How long does delivery take outside Dubai?

Most orders outside Dubai arrive within 12 hours.

6. Can I order online?

Yes. You can place your order directly through our website anytime.

7. Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available for UAE customers.

8. What payment methods do you accept?

We accept cash, bank transfer, and debit or credit cards.

9. Can I track my order?

Yes. You will receive updates and tracking through WhatsApp.

10. What should I do if my device is not working?

Contact our support team with your order details. We will help you fix the issue or arrange a replacement.

11. Can I return a product?

Yes. Returns are accepted within 30 days if the item is unused and in original packaging.

12. What if my order arrives damaged?

Contact us immediately. We will arrange a replacement or refund.

13. How do I know the Terea sticks are authentic?

All Terea packs come sealed and can be verified using the QR code on the package.

14. Do you sell vape accessories?

Yes. We sell chargers, devices, and other compatible accessories.

15. Can I buy products as a gift?

Yes. We can deliver directly to the recipient if you want to send it as a gift.

16. How do I charge my IQOS device?

Use the original charger provided with the device for safe charging.

17. Is it safe to use IQOS devices?

When used as instructed, IQOS devices are designed for safe use.

18. Do you have a physical location?

Yes. Our office is located in Al Barsha 1, Dubai.

19. How can I contact customer support?

You can contact us by phone, email, or WhatsApp anytime.

20. What are your contact details?

Phone: +971 55 194 5449
Email: tereastick2020@outlook.com
Address: Office 204, Al Adiyat Residence 2, Al Barsha 1, Dubai, UAE.